1. ABOUT THIS POLICY

Tools Australia Pty Ltd (ABN 54690397061, ACN 690397061donr) ("Tools Australia", "we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to our website (https://www.toolsaustralia.com.au ), competitions, memberships, reward points program, and all related services.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy. We may update this policy from time to time by posting changes on our website. Your continued use after changes constitutes acceptance.

2. INFORMATION WE COLLECT

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process membership purchases, manage accounts, and handle payments
• Allocate competition entries, conduct draws, verify eligibility, select winners, notify winners, and deliver prizes
• Manage reward points, process redemptions, track balances
• Provide customer service, respond to inquiries, resolve complaints, handle refund requests
• Comply with trade promotion permits, regulatory requirements, and legal obligations
• Detect and prevent fraud, unauthorized access, and abuse of services
• Improve our website, services, and user experience
• Send marketing communications (with your consent where required)
• Announce winners publicly on our website and social media (as required by permit conditions)
• Conduct analytics and research using aggregated, de-identified data

You can opt out of marketing communications at any time using the unsubscribe link in emails, replying "STOP" to SMS, or contacting us at hello@toolsaustralia.com.au.

4. HOW WE SHARE YOUR INFORMATION

We may disclose your personal information to:

• Service Providers: Payment processors, draw services, prize suppliers, delivery services, IT providers, marketing platforms, customer support tools, verification services, and professional advisors. These providers are contractually required to protect your information.
• Legal and Regulatory Authorities: When required by law, court orders, gaming regulators (NSW Gaming and Racing), ACCC, OAIC, ATO, or to protect our legal rights.
• Public Disclosure: Winner names (first name and initial of surname), city/state of residence, prize won, and draw results as required by permit conditions. Published on our website and social media.
• Business Transfers: If we are acquired, merged, or sell assets, your information may transfer to the new owner with prior notice to you.
• With Your Consent: Other parties you authorize or provide consent for.
• Overseas Recipients: Some service providers are located overseas (USA, EU, Singapore) where Australian privacy laws may not apply. By using our services, you consent to overseas disclosure.

5. DATA SECURITY AND RETENTION

We implement reasonable security measures including encryption (SSL/TLS), access controls, firewalls, monitoring, and staff training to protect your information from unauthorized access, disclosure, or loss.

We retain personal information as long as necessary to provide services, comply with legal obligations (typically 3-7 years for competition records), and resolve disputes.

Retention periods:

• Account information: While active, plus 7 years after closure
• Competition records: Minimum 3 years (permit requirement)
• Transaction records: 7 years (tax purposes)
• Marketing preferences: Until unsubscribe (opt-out records maintained indefinitely)

After retention periods, we securely destroy or de-identify information.

In the event of a data breach likely to cause serious harm, we will notify you and the OAIC as required by law. You are responsible for maintaining password confidentiality and notifying us of any unauthorized access.

6. YOUR RIGHTS

You have the right to:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or out-of-date information
• Deletion: Request deletion in certain circumstances (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at hello@toolsaustralia.com.au with your request and verification details. We will respond within 30 days. We may charge a reasonable fee for access requests and may refuse requests in circumstances permitted by law.

Note: Even if you opt out of marketing, you will still receive transactional communications (account notifications, purchase confirmations, winner notifications).

7. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience and analyze website usage.

• Essential Cookies: Required for website functionality (cannot be disabled)
• Functional Cookies: Remember preferences and settings
• Analytics Cookies: Track website usage (e.g., Google Analytics)
• Marketing Cookies: Enable targeted advertising (e.g., Facebook Pixel, Google Ads)

You can manage cookies through your browser settings, though disabling some may affect website functionality. Our website does not respond to "Do Not Track" signals.

Third-party cookies (Google Analytics, Facebook, payment processors, social media plugins) are subject to those providers' privacy policies.

8. CHILDREN'S PRIVACY

Our services are not intended for persons under 18 years of age. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it promptly. Parents who believe their child has provided information to us should contact hello@toolsaustralia.com.au.

9. THIRD-PARTY LINKS AND SOCIAL MEDIA

Our website may link to third-party websites (partner retailers, social media, prize manufacturers). We are not responsible for their privacy practices. Review their privacy policies before providing information.

When you interact with our social media pages or use social login features, the social media platform's privacy policy applies. We may collect publicly available information you share on our pages.

10. MARKETING COMPLIANCE

We comply with the Spam Act 2003 (Cth). We only send marketing messages to those who have consented, clearly identify ourselves, include contact information, and provide functional unsubscribe mechanisms. We honor opt-outs within 5 business days.

11. COMPLAINTS

If you have a privacy complaint:

1. Contact us: Email hello@toolsaustralia.com.au with "Privacy Complaint" in subject line
2. We will acknowledge within 7 days and respond within 30 days
3. If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC):
   • Phone: 1300 363 992
   • Email: enquiries@oaic.gov.au
   • Website: www.oaic.gov.au

12. CONTACT US

For privacy questions or requests, contact our Privacy Officer:

We aim to respond to inquiries within 5 business days.

13. DEFINITIONS

"Personal Information" means information about an identified or reasonably identifiable individual.

"Australian Privacy Principles" (APPs) means the privacy standards in Schedule 1 of the Privacy Act 1988 (Cth).

14. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of Victoria for disputes.

By using our services, you acknowledge you have read, understood, and agree to this Privacy Policy.

Tools Australia Pty Ltd